{"id":31,"date":"2011-12-05T06:25:14","date_gmt":"2011-12-05T06:25:14","guid":{"rendered":"http:\/\/www.blackfrogguitars.com\/?p=31"},"modified":"2015-01-04T00:58:59","modified_gmt":"2015-01-04T00:58:59","slug":"the-tone-port-and-the-new-mac-wish-it-would-have-just-worked-the-first-time","status":"publish","type":"post","link":"http:\/\/blackfrogguitars.com\/?p=31","title":{"rendered":"No sound from the TonePort – fixing the bouncing red clip led problem"},"content":{"rendered":"

I am a pretty big fan of Line 6 gear. Their modeling has gotten better and better over the years. I started with a PodXT many years ago and now have their flagship HD500 which I am very happy with and hope to post a future article on sometime soon. In the meantime, this little post will hopefully help someone else who like me has wasted several hours trying to figure out how to get their TonePort to work again.\"IMG_0361-1024x768\"<\/a><\/p>\n

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To keep this story from being too long, I got the TonePort UX2 – which is a nice computer recording interface\/tone box for Christmas from my wife several years ago. It is really a marvelous little box offering very good sounds for both guitar, vocals and bass. I love the thing but it has brought some headaches along the way. I used to use it with a Mac Book Pro which worked well but was a pain to always disconnect the wires as I needed to move the machine around quite a bit. In August, I got my dream computer – a 27 iMac and couldnt wait to get my magical little TonePort running against it to do some recording. It has been months since then and I had never really gotten it to work with my new computer. It was running briefly a couple of weeks ago but then last weekend started just blinking the red clip lights back and forth. I had tried reinstalling drivers, using their license manager, etc. but nothing worked. Just blinking red clip lights! UGH!<\/p>\n

This week, I need to practice a TSO song to play next weekend and I really need this box to run again. Tonight I decided to spend some time to solve the problem and I am happy to say I think I found the root cause. My theory – which was kind of echoed by one of Line 6s support forum posts is that the Mac Migration Assistant that I used when I migrated my files from the MBP to the iMac brought along some extra garbage with it. Thus my attempts to reinstall the drivers were silently failing. The Line 6 uninstall tool apparently doesn’t always work and in this case completely failed. It acted like the old drivers were removed but they were not!<\/p>\n

Bottom line – you need to completely eradicate those drivers from your system and reboot before you can use your TonePort again. \u00a0Though this is specific to my circumstances (a UX2 migrating from one mac to another mac, I would expect this to apply generally to any TonePort on any machine. \u00a0Perhaps the uninstaller is more reliable on a PC. \u00a0If you know, please chime in on the comments below.<\/p>\n

I’m guessing the uninstaller failed because the Line 6 tools, drivers, etc are spread across so many different directories. \u00a0Below are the steps I took to remove the old drivers. \u00a0I noticed on some other posts in the Line 6 forums that some folks were having success by removing EVERYTHING tied to Line 6 on your computer. \u00a0That is the approach I took and it did work but realize that I lost all of my custom tones in the process for all of my Line 6 gear that were saved on my mac. \u00a0In my case, everything is backed up via Time Machine so no big deal, but before you continue make sure you understand the risks and make sure you have things backed up!<\/p>\n

I removed all of the files directly via the terminal. \u00a0Please be careful when doing this and understand that if you accidentally delete the wrong libraries or other system files you will have more problems than you started with. \u00a0Do not do any of this without a backup. \u00a0If you have any doubts in your ability, I suggest you contact Line 6 and request a better Uninstaller app that actually works.<\/p>\n

BE VERY CAREFUL DELETING FILES IN THESE DIRECTORIES. ONE BAD MOVE AND YOU WILL REALLY HOSE SOMETHING UP! ONLY DELETE THE LINE 6 stuff and NOTHING else!<\/strong><\/p>\n

Here is what I removed.<\/p>\n